P O S T A G E
We ship worldwide.
We use Royalmail to ship our orders, please allow 3-5 working days for delivery within the UK, 5-7 days for delivery to Europe and 7-10 days for delivery for countries outside of Europe.
S T O R E p r o d u c t s
Lead time of 5-10 working days for an order to be processed (excluding delivery time) but we do try to get your order out as quickly as we possibly can.
C U S T O M p r o d u c t s
All custom order lead times differ from one project to the next depending on scale and design, completion dates will be discussed directly with the customer.
Inside the UK
Outside the UK
R E T U R N S
Everything here at Darwin & Gray is completely handmade. We strive to capture and describe as much accurate information about our products as possible so please ensure that listings are thoroughly read and photographs are flicked through to ensure a full understanding of your purchase.
We hope you are happy with your purchases from Darwin & Gray, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt.
If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.
With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.
If you have any questions please contact us: firstname.lastname@example.org