Delivery + Returns

MADE TO ORDER

Please note that everything at Darwin & Gray is made to order and so there is a turnaround time of 2 - 10 Working Days for your order to be made and dispatched prior to the delivery service stated below.

DELIVERY TIMINGS

UK: Once dispatched parcels take 2-5 working days as standard using the Royal Mail 2nd class service.

Rest of the world: Currently unavailable 

COSTS

UK: Darwin & Gray charges a capped UK Standard shipping price of £3.95

Wrong/Incomplete Delivery Address

If you notice or suspect that you have made an error in your delivery address, contact must be made immediately before your order is dispatched. If we have had no contact resulting in your parcel going missing we will not be able to refund your order. 

Damaged Pieces

Accidents happen and so if you receive any damaged or faulty goods then get in touch at darwinandgray@gmail.com with as much information and a photograph of the issue. This must be sent within 14 days of delivery. Anything after the 14 days will not be the responsibility of Darwin & Gray (excluding genuine print or production error)